UI/UX Research — Examples

Example 1 — One question, and where the first click went

A session is booked to “try out the new dashboard” and report what people think. Rewrite the prompt so the session answers exactly one question, and add the record you will keep for the first thirty seconds.

Prompt: "Try out the new dashboard and tell me what you think."
Notes to collect: what they liked, what confused them, how it compares to the old one

Solution

Question: can people find the orders from a named date? (findability)

Prompt: "You need the orders from last Tuesday. Show me where you'd look."

First-thirty-seconds record
Participant   first move   within 30 seconds?   note

The original prompt asks for taste across three questions at once — likability, comprehension and findability — and answers none cleanly. Fixing on one question makes six sessions comparable, and the first-click record catches the moment before people settle into search habits. The usual mistake is guiding the participant after ten seconds, which replaces the finding with politeness.

Example 2 — From “confusing” to the exact string

Six sessions tested the checkout. The note below is the line that would reach the deck. Rewrite it at the level of the element, keeping the counts, so the team can change one thing and retest it.

Note: users found the checkout confusing, especially around the buttons.

Solution

Element            What happened                  Next wording to test
"Save draft"       five of six read it as "Send"  "Finish later"
"Continue"         three of six expected payment  "Continue to payment"
no order total     four of six scanned for it     show the total above the button

Each row names the element, its misreading and the replacement, so the team has a specific fix rather than a redesign. “Users found it confusing” identifies no single change. The other trap this avoids is placeholder content: with lorem ipsum in the frame, “Save draft” would never have drawn a second reading, and the finding would not exist.